BILLING POLICY
Crossroads Broadband, Inc uses a centralized service based billing platform. All invoices, charges and payments, are logged in this system, which is kept in our secure facility, and has restricted access.
All billings for services bill ahead. That is, customers receive the bill at the beginning of the month, for that month in question, and that bill will be Net20, due by the end of the month. Payment for one time services, such as repairs, installations or equipment, may be paid on delivery, or will be invoiced out the following month through the billing system.
ACCOUNT CHANGES
Any changes (e.g speed upgrades) or cancellations to recurring billed services must be provided in WRITING in one of the following ways, email to billing@crossroadsbroadband.com, or postal mail to:
Crossroads Broadband, Inc.
PO Box 280
Vevay, Indiana 47043
REFUND POLICY
Crossroads Broadband will provide pro-rated refunds on a case by case basis.
ACCEPTABLE FORMS OF PAYMENT
Crossroads Broadband accepts; cash, check, credit card, (Amex, MC, Visa) or debit card,(with MC/Visa number).
BILLING DISPUTES
Any billing disputes concerning monthly fees or refunds may be submitted via email to billing@crossroadsbroadband.com, or by calling (812) 226-0207.
Crossroads Broadband, Inc uses a centralized service based billing platform. All invoices, charges and payments, are logged in this system, which is kept in our secure facility, and has restricted access.
All billings for services bill ahead. That is, customers receive the bill at the beginning of the month, for that month in question, and that bill will be Net20, due by the end of the month. Payment for one time services, such as repairs, installations or equipment, may be paid on delivery, or will be invoiced out the following month through the billing system.
ACCOUNT CHANGES
Any changes (e.g speed upgrades) or cancellations to recurring billed services must be provided in WRITING in one of the following ways, email to billing@crossroadsbroadband.com, or postal mail to:
Crossroads Broadband, Inc.
PO Box 280
Vevay, Indiana 47043
REFUND POLICY
Crossroads Broadband will provide pro-rated refunds on a case by case basis.
ACCEPTABLE FORMS OF PAYMENT
Crossroads Broadband accepts; cash, check, credit card, (Amex, MC, Visa) or debit card,(with MC/Visa number).
BILLING DISPUTES
Any billing disputes concerning monthly fees or refunds may be submitted via email to billing@crossroadsbroadband.com, or by calling (812) 226-0207.